Call Center Supervisor (Las Vegas, NV)

Call Center Supervisor

The Call Center Supervisor job entails organizing and directing the daily activities of the call center operation. The main responsibility of a Supervisor is to engage and coach call center representatives to ensure leads are properly handled. Supervisors will also be accountable for sales production by facilitating quality turn overs.Duties Ensure consistent professional behavior of call center representatives Managing and directing the daily activities of agents and leads Carrying out coaching training while giving directives Leading representatives through quality rebuttals Communicating solutions successes best practices Directing representatives though demosJob Requirements Excellent team building skills Ability to plan well and prioritize multiple projects simultaneously Maintain character under tight pressure in a fast-paced environment Ability meet and exceed production quotas Business to Business Experience Experience with Call Center Management A great clear phone voiceBenefits If this sounds like you call Danny at 725-257-1892Medical Dental Optical Life Sick Days Vacation Days Paid Holidays Increases at 90 days Annually and on Promotion