Computer Technician Supervisor (Fountain, CO)

Computer Technician Supervisor

APPLICATIONS ACCEPTED ONLINE ONLY AT www.ffc8.org EmploymentPreferred Minimum Qualifications 1. High school graduate or equivalent. 2. Associates Degree or higher in technology or certification in Computer Science preferred. 3. Training and experience with computer equipment software and peripherals. 4. Valid Colorado driver s license 5. A Certification is preferred 6. Ability and willingness to take directions. 7. Excellent references including attendance and punctuality. 8. Experience working in education preferred. 9. Excellent customer service skills.Required Documents Application Letter of Interest Resume 2 Letters of recommendation Job Goals The Computer Technician provides customer service support to all end users in School District 8. This individual troubleshoots problems in a timely and accurate fashion and provides end-user training and assistance as required. The computer technician also maintains district technology equipment and IT assets. This individual regularly installs new computer systems and software configures diagnoses repairs and upgrades district technology hardware software peripherals and other equipment to ensure the optimal performance of all systems district wide. Essential Job Functions 1. Coordinates the efforts of the computer technician team through a systematic process designed to facilitate and enhance the department s productivity and efficiency in maintaining systems district wide. 2. With direction from the Jr. & Sr. Systems Managers designs and coordinates a systematic process to collect update service and deploy systems on a large scale. 3. Ensure the department standards of outstanding customer service are consistently met or exceeded by the team of computer technicians. 4. Leads a team of technicians through active leadership in providing excellent customer service that is kind courteous timely efficient and solution oriented to all end users (staff students parents & guests). 5. Train and supervise temporary computer technician interns. 6. Respond to end-user incidents requests and problems through a defined process within the infrastructure. 7. Performs on-site analysis diagnoses and resolves complex computer problems for a variety of end-users and recommends and implements corrective solutions. 8. Receives and responds to incoming emails phone calls or work orders regarding computer software and other technology related problems. 9. Ensures the accurate documentation of work orders and user assistance requests hardware failures repairs installations and equipment removals in the Technology Departments work order system. 10. With direction from the Jr. & Sr. Systems Managers coordinates the successful installation configuration testing and maintenance of computer hardware software and peripheral devices. 11. Recommends and implements schedules to perform computer hardware software and peripheral equipment improvements and upgrades. 12. Coordinates and implements procedures for gathering and maintaining hardware and software inventory data as established by the IT department. 13. With direction from the Jr. & Sr. Systems Managers supports development and implementation of new computer projects as well as new software and hardware installations. 14. Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs. 15. Collaborates with third-party support and computer equipment vendors 16. Helps oversee and maintain the district inventory system and Google Administration Console. 17. Perform other duties as assigned. Technical Skills Knowledge & Abilities Ability to demonstrate the use of computer equipment software and peripherals to students and staff Proficient in computer hardware diagnostics and repair Knowledge of computer hardware and software applications Knowledge of technologies available for use in instructional settings Good organizational skills Effective communication skills (oral & written) Demonstrate aptitude or competence for assigned responsibilities Excellent problem-solving skills Ability to sit or stand for extended periods of time Dexterity of hands and fingers to operate a keyboard mouse hand and power tools and to handle computer components for extended periods of time Excellent interpersonal skills Highly self motivated and directed Ability to lift and transport heavy to moderately heavy objects such as computers and peripherals up to 70 pounds Materials and Equipment Operating Knowledge Operating knowledge of and experience with personal computers and peripherals Knowledge of basic computer concepts networking and the Internet Knowledge of Windows 10 Microsoft Office and Outlook able perform basic tasks with these applications such as word processing sending email etc. Working knowledge of basic hardware such as printers projectors scanners and media storage Operating knowledge of and experience with typical office equipment such as telephones copier fax machine E-mail etc. Operating knowledge of PC operating systems through Windows 10 and Chrome OS required for hire Salary Computer Technician Supervisor is on the Supplemental Salary Schedule. - FFC8 allows new hires to bring in up to 8 years of previous experience in similar school type settings - Please understand that new hires tend to start out at the lower end of the salary range. Salary Schedule Employment Period 261 days per year - 8 Hour Work Day