CEC Trainer (CEC Salt Lake City) - CEC Salt Lake - (21101764) (Midvale, UT)

CEC Trainer (CEC Salt Lake City) - CEC Salt Lake - (21101764)

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The CEC Salt Lake located at 910 W Legacy Center Way Ste 100 Midvale UT 84047 is currently hiring a CEC Trainer (CEC Salt Lake City).Responsibilities include p> Communicate and instill company values and or culture in new employees. Provide feedback to employees regarding training. Facilitate training for employees across the department. Conduct training recertification and or refreshers and quality assurance checks for trained employees as appropriate. Update training materials with new processes and directives from the organization. Train hourly non-management associates on company core values job roles responsibilities and technical and service aspects of the job. Coach and develop employees and encourage and motivate employees to perform their best. Follow company and department safety and security policies and procedures to provide a clean safe and secure environment.Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CANDIDATE PROFILE Preferred Education and Experience Loyalty Care and or Elite experience preferred but not essential No active Written Warnings Minimum of 6 months service in current position CRITICAL TASKS Training Facilitation and Administration Facilitate learning for all knowledge groups. Prepare training classrooms for learning. Maintain effective classroom control and actively participate in coaching. Actively participate in all aspects of new hire training and on-boarding as needed. Provide support as needed with the creation and distribution of knowledge content. Manage relationship with system support team and verify that all systems issues are escalated. Process system access and logon requests required for employees in training. Manage employee course enrolments. Maintain employee training records. Communication Communicates and facilitates courses using appropriate methods. Speak to guests and co-workers using clear appropriate and professional language. Speak with and listen to other associates to effectively exchange information. Discuss work topics activities or problems with co-workers supervisors or managers discreetly and quietly away from the training classroom or other associates. Speak to guests and co-workers using clear appropriate and professional language. Prepare and review written documents (e.g. daily logs training outlines worksheets memoranda reports) including proofreading and editing written information to verify accuracy and completeness. Present information orally to a group while using proper grammar correct vocabulary maintaining eye contact and appropriate voice inflection. Working with Others Work in partnership across operations and support teams to coordinate training logistics and learning. Support all co-workers and treat them with dignity and respect. Solicit feedback from class participants. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees and respond appropriately. Participate in department meetings planning sessions and class development meetings. Assists Management Train hourly non-management employees on company core values job roles responsibilities and technical and service aspects of the job. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assign and verify work tasks are completed on time and that they meet appropriate quality standards. Coach and develop employees (e.g. create expectations for continual improvement provide challenging tasks and assignments hold development discussions and construct and execute development plans). Encourage and motivate employees to perform their best take responsibility for tasks and assignments make decisions and provide input on possible improvements. Documentation Reporting Create administer compile analyse data such as training surveys and knowledge skill checks. Organize secure and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Computers Software Transmit information or documents using appropriate software. Create administer and report on surveys using available survey software. Enter and retrieve information contained in computer databases to update records files and modules and to answer inquiries from guests and co-workers. Prepare letters memos modules and other documents using word processing spreadsheet database or presentation software. Safety and Security Follow company and department safety and security policies and procedures to verify a clean safe and secure environment. Report work related accidents or other injuries immediately upon occurrence to manager supervisor. Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters). Identify and correct unsafe work procedures or conditions and or report them to management and security safety personnel. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and co-workers. Follow company and department policies and procedures. Verify uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Physical Tasks Enter and locate work-related information using computers and or point of sale systems. Read and visually verify information in a variety of formats (e.g. small print). CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Interpersonal Skills Teamwork Diversity Relations Communications Communication Writing Listening Applied Reading English Language Proficiency Personal Attributes Integrity Dependability Initiative Adaptability Flexibility Positive Demeanor Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing Apply now at s jobs.marriott.com marriott jobs 21101764 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.