Tech support
jobs(at)globalchannelmanagement.coms www.globalchannelmanagement.com jobopeningsTech support needs related experience.Tech support requires Associate degree or equivalent combination of education and experience Prior knowledge in technical support with trouble shooting abilities. Strong working knowledge of Microsoft Office Excel Saleforce.com and SAP Communicate complex concepts to a general audience Ability to conduct research in a variety of databases. Tech support duties Work closely with Customer Service team on pending issues such as serial number and warranty investigations. Research account related data as needed when requested by your supervisor high level management other departments etc. This includes reports relating to Sales Orders RMA s Hard Failures. Assist in managing software and hardware product rollouts as well as provide support for related issues.
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