Director of Shops - JW Marriott Marco Island Beach Resort (21077 (Marco Island, FL)

Director of Shops - JW Marriott Marco Island Beach Resort (21077

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. JW Marriott Marco Island Beach Resort located at 400 South Collier Boulevard Marco Island FL 34145 is hiring a Director of Shops. Responsibilities include Position has responsibility for the management of multiple retail outlets within a single hotel location. Establishes the merchandise and sales plans for the stores coordinates buying and pricing efforts for appropriate categories in conjunction with Corporate Retail Services oversees the development of product and physical layout of the stores and establishes retail goals for the property. Directs and works with retail management and hourly employees to successfully execute retail operations continually improve guest and employee satisfaction and maximize the financial performance of the outlets. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the retail or related professional area. OR 2-year degree from an accredited university in Fashion Merchandising Hotel and Restaurant Management Business Administration or related major 2 years experience in the retail or related professional area. CORE WORK ACTIVITIES Managing Department Operations and Budgets Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Ensures profits and losses are documented accurately. Monitors actual and projected sales of outlets on a daily basis. Manages areas of operations to budget by reviewing operating statements budget worksheets and payroll progress reports. Manages department controllable expenses to achieve or exceed budgeted goals. Manages department controllable expenses physical SKU inventories and cost of sales. Ensures all retail records are maintained on a timely basis including sales reports invoices end-of period reports etc. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Oversees retail outlets appearance and maintains visual merchandising standards and impact. Establishes standardized merchandise display and pricing standards for select categories in all stores while addressing the individual needs of each of the market segments to maximize revenue opportunities. Monitors the inflow of ordered materials and the maintenance of current materials. Manages all inventory control. Purchases merchandise to be used or sold by organization. Develops specific goals and plans to prioritize organize and accomplish your work. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives. Develops and implements strategic plans for retail store operations addressing the different market segments and product assortment issues for each store as applicable. Leading Discipline Teams Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Encourages and building mutual trust respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team. Providing and Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Communicates expectations recognizes performance and produces desired business results. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resources Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Ensures employees are treated fairly and equitably. Ensures that all employees have the proper uniforms supplies and equipment. Additional Responsibilities Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Apply now at s jobs.marriott.com marriott jobs 21077735 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Additional Location(s) Naples Florida Fort Myers Florida Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.