Technical Support Supervisor (Richmond, VA)

Technical Support Supervisor

Job Title Technical Support SupervisorNOC code NOC 2282Company Name Boltz Technology Ltd.Location of work 11600 Bridgeport Rd Unit 201 Richmond BC V6X 1T2Position Available 1 VacancyLanguage at work EnglishTerms of Employment Full-time PermanentWage 28-30 hr 40 hrs per weekBenefits To be negotiatedContact Email hr(at)boltz.caEmployment Groups Indigenous persons vulnerable youth newcomers and persons with disabilities Company Profile Boltz Technology Ltd. is a Vancouver-based company that provides mass shared portable phone charger services. Our charging stations cover Vancouver Toronto Calgary and Ottawa including shopping malls restaurants and shops. We are more actively expanding the number of service points opening overseas markets and allowing more users to enjoy our services anytime anywhere. As a new shared living platform Boltz also provides discount and business information for customers to lead an efficient lifestyle. To meet the increasing demand of the market and create sustainable growth for our company we are now looking for a skilled Application Developer to join our team. The ideal candidate is needed to be familiar with all aspects of the mobile application workflow. The position is responsible for developing upgrading and maintaining our applications. Job DutiesRespond to client inquiries provide responsive and high-quality support such as providing advice or necessary training to identify and solve experienced difficulties or problems over the phone email or in person. Works collaboratively with developers to support and upgrade BOLTZ products. Provide leadership and technical guidance to support team members. Manage resolution of technical issues for all BOLTZ users and completely recording the communication and activity. Collect and maintain weekly support logs to analyze types of time-consuming issues common errors and known issues and provide guidance on resolving them. Supervise the activities of team members and prepare reports for management to evaluate their performance. Qualification At least 2 years of diploma in Computer Science or a related subject Higher education is preferred At least 2 years experience in a related area In-depth knowledge of developing systems and application Skilled at explaining technical issues and their impact on those unfamiliar or non-technical people Superior problem-solving time management and organizational skills How to applyPlease send your resume and cover letter to hr(at)boltz.ca