Desktop Support Engineer (Anchorage, AK)

Desktop Support Engineer

Desktop Support EngineerLocation Fort Detrick MD Pls. apply online at s www.1prospect.com careersFLSA Classification Exempt - SalariedEmployment Class Full Time RegularSecurity Clearance Active SECRET DoD Security Clearance RequiredPosition Summary 1Prospect Technologies LLC is seeking a qualified Desktop Support Engineer to provide hands-on desk-side technical support to both baseline and fee-for service clients of the Fort Detrick Network Enterprise Center. This includes client hardware and software support. Some desktop support may be handled remotely through remote control software. The work involves planning and delivering customer support services including installation configuration troubleshooting customer assistance and or training in response to customer requirements.Essential Duties & Responsibilities Provide customer service support training and diagnostics to systems and software including productivity applications Microsoft Windows operating systems Scripting via PowerShell or similar scripting languages IP protocols Active Directory and equipment used in customer organizations. Monitor all REMEDY queue for tickets Maintain a safe workplace ensuring that he she is aware of and observes appropriate safety and occupational health rules and regulations. May be required to attend safety training relative to his her position and report any infractions of safety procedures to the facility Safety Officer. Perform light duties and other related duties as required and assigned. Minimum Qualifications At least one (1) year of related work experience Active SECRET DoD Security Clearance required Current CompTIA Security certification required Current MS Windows 10 certification (desired) or ability to obtain certification within 6 months of hire Demonstrated ability to work without direct supervision. Proven customer service skills. Ability to apply systematic systems analysis processes and procedures to troubleshooting diagnostics. Advanced diagnostic skills and tools knowledge. Experience with BMC Remedy 8.2 or similar help desk tracking tools. Experience with Microsoft Office products including Access Excel and Word. Knowledge of Army IT regulations and security procedures preferred. Knowledge Skills & Abilities Working knowledge of customer support and troubleshooting principles and method Ability to plan and deliver a full range of customer support services to customers including installing configuring upgrading and troubleshooting any hardware and software components present delivering informal training and assistance to customers reporting responding to and resolving customer requests via Remedy and other trouble ticketing systems Ability to diagnose and resolve problems in response to customer reported incident Must be able to identify research evaluate and provide feedback to management on problematic trends and patterns in customer support Ability to assist in the development and management of customer service performance requirements Must assist in the development of customer support policies procedures and standard Ability to troubleshoot complex problems & coordination with other IT teams and service providers Will be required to regularly upgrade technical skills Working Conditions Working Environment Physical Demands Some walking and standing required. You may have to lift and carry equipment (i.e. books tools) weighing approximately 10-15 pounds. Most of the work is performed indoors Work in the occupation involves making repetitive motions more than 1 3 of the time Requires standing periodically Must be able to stand stoop kneel and bend 1 Prospect Technologies LLC. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Affirmative Action-Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class.