Customer Engagement Manager (Cleveland, OH)

Customer Engagement Manager

Overview At Brookfield Properties our success starts with our people. People like you.We develop operate and manage more than 650 properties and 325 million square feet of real estate across the globe. It s a feat that wouldn t be possible without our team a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal to ensure our buildings don t simply meet the needs of our tenants residents and communities but exceed them every day. We know that a one-size-fits-all approach doesn t work when it comes to residential living. That s why at Brookfield Properties our portfolio features a wide range of options for any stage of life. And though our properties may be diverse one thing is universal all offer the unparalleled quality service and support our residents deserve. If you re ready to be a part of our team we encourage you to apply. We are searching for a talented Customer Engagement Manager to be based out of Key Tower in downtown Cleveland Overview Serves in a key strategic Multifamily technology capacity by facilitating and participating with cross functional teams in coordinating customer facing product and service delivery and managing external business relationships. Primary customer facing role accountable for product and service stewardship among three critical groups Multifamily Regions (East West Internal (Brookfield Multifamily and other Brookfield Property sectors) and External (Strategic Business Partners Technology Product and Service Vendors). Directs teams to ensure stable products and services meet operational needs capture demand drive consensus set priorities and maintain customer relationships with high satisfaction scores. Adheres to established Brookfield Core Values of Service Integrity Team Results and Innovation. Promotes and leads in accordance with Multifamily Technology Operating Principles Focused & Driven Structured & Disciplined Innovative & Results Oriented Flexible & Adaptable and Customer Service Obsession with Sense of Urgency. Cultural ambassador to support Multifamily Technology Vision in delivering best-in-class technology products and services driving business value to Multifamily Brookfield and our Residents. Responsibilities Relationship Management Effectively identify develop and lead a customer leadership team who will define and drive engagement need and visibility into Multifamily Technology. Establish and maintain trust with current and prospective customers strategic partners and future collaborative groups. Meet at defined agreed upon intervals with all stakeholders customers at their request as well as for Multifamily Technology. Supports the communication of audience specific executive and operational level presentations to drive buy in for Multifamily Technology products services and initiatives. Understands business strategies identify business needs track customer priorities and backlog demand. Provides report outs and KPI value delivery to customers and Multifamily Technology. Partner closely to support Multifamily Director engagement with executive leadership. Understand and establish emerging knowledge of people process technology and data gaps or opportunities with customers. Collaboration Engagement and Process Controls Actively engage and participate in the development of plans and work activities (schedule resource cost) while ensuring successful and high-quality value delivery to customers. Proactively identify manage resolve and or escalate customer issues and risks. Negotiate conflict to satisfactory resolution of all stakeholders involved. Adheres advocates and effectively leads in approved organizational processes while adhering to established policies and procedures to track issues through resolution. Qualifications This position requires an Undergraduate (Bachelors) Degree. An additional degree that is preferred for this position includes Advanced (Master) Degree in Business or Information Technology Certificate in PMP is preferred. 5 years of experience in Information technology organizational is required. 5 years of experience in REIT Multifamily Real Estate software technology product experience management ownership including design development integration customization implementation auditing and or support. Equivalent experience in consulting large global organizations with complex operating companies technical environments and or partnerships. 5 years of experience in REIT Multifamily Real Estate customer team collaboration experience. Equivalent experience in consulting large global organizations with complex operating companies technical environments and or partnerships. Required skills for this position include Leadership Interpersonal Skills Solutions Deliver & Governance Organization & Planning Influence Team Orientation System & Process Orientation Decision Making & Problem Solving Commitment to Task Coaching Development of Others Tolerance of Ambiguity This position requires up to 75% travel. Equal Opportunity Employer Minorities Religion Sex Protected Veterans Disability Sexual Orientation Gender Identity Marital Status Pregnancy Age National Origin Genetic Information Drug free workplace Apply Here PI138771121