Hotel Operations Supervisor - Courtyard Williamsburg Busch Garde (Williamsburg, VA)

Hotel Operations Supervisor - Courtyard Williamsburg Busch Garde

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. Courtyard Williamsburg Busch Gardens Area located at 470 McLaws Cir Williamsburg VA 23185 United States is hiring a Hotel Operations Supervisor. Responsibilities include Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipment and areas locking doors etc. Inspect storage areas for organization use of FIFO and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability service safety and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations Inspect public areas restrooms fitness center pool area offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs any package inclusive rates etc. Communicate additions or changes to the assignment sheets to staff (e.g. Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g. Health Club Retail Shop) are scanned and charged to room.Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees and serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Follow all company and safety and security policies and procedures report accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards and identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and or cost-savings. Read and visually verify information in a variety of formats (e.g. small print). Visually inspect tools equipment or machines (e.g. to identify defects). Enter and locate work-related information using computers and or point of sale systems. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping uneven or slippery surfaces. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested. Apply now at s jobs.marriott.com marriott jobs 21053419 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.