Senior Electro-Mechanical Support Specialist (Nashua, NH)

Senior Electro-Mechanical Support Specialist

We are seeking a Senior Electro-Mechanical Support Specialist to serve as the Company s product expert and main point of contact to solve the more detailed issues for our high-tech client s customers located near Nashua NH.Responsible for staying current with all Company equipment (electronics and software) and its features. Efficiently and professionally handle all customer issues including test evaluate troubleshoot software and application support. Resolve issues either independently or with assistance from other departments within the company as needed. Review analyze and modify systems including imaging testing debugging and installing to support proprietary application software and equipment. Maintain the CRM service database document problems and provide customer feedback where needed to improve the product line.Must have outstanding communication customer relations service technical support electro-mechanical troubleshooting research time management computer (CRM software and MS Office) and problem-solving skills. Experience with software and connectivity Wi-Fi Bluetooth. Able to read schematics wiring diagrams assembly drawings and blueprints.Bachelors degree in IT Software Electrical or Electronic Technology and a minimum of five years of related technical support experience is required. Experience in a high-tech software or hardware environment is preferred.Competitive salary and benefits package. Local candidates only. No relocation. Must be authorized to work for any employer in the United States without sponsorship now and in the future.Please email your resume to nancy(at)calm-water.com. Candidates are never charged a fee and all resumes are kept in confidence.