Spa Guest Services - The Ritz-Carlton Lake Tahoe - (21038652) (Truckee, CA)

Spa Guest Services - The Ritz-Carlton Lake Tahoe - (21038652)

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. The Ritz-Carlton Lake Tahoe located at 13031 Ritz-Carlton Highlands Court Truckee CA 96161 currently hiring a Spa Guest Services. Responsibilities include Schedule services for individuals and large groups using spa salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor manager. Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival. Promote and sell spa salon services. Stock and maintain retail sales items and promote the sale of retail items and additional spa services. Maintain knowledge of spa services and amenities. Maintain knowledge of current trends within the spa industry. Obtain assigned bank and account for contracted monies obtain change required for expected business level and keep bank secure at all times. Process guest payments for spa salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance scan and drop receipts with Accounting. Communicate housekeeping engineering and maintenance needs to the relevant departments. Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. MIRJ Apply now at s jobs.marriott.com marriott jobs 21038652 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.