Computer Technician - HOURLY (Fountain, CO)

Computer Technician - HOURLY

APPLICATIONS ACCEPTED ONLINE ONLY AT www.ffc8.org EmploymentPreferred Minimum Qualifications 1. High school graduate or equivalent. 2. Associates Degree or higher in technology or certification in Computer Science. (Preferred) 3. Training and experience with computer equipment software and peripherals. 4. Valid Colorado driver s license 5. A Certification is preferred 6. Ability and willingness to take directions. 7. Excellent references including attendance and punctuality. 8. Experience working in education preferred. 9. Excellent customer service skills.Required Documents Application Letter of Interest Resume 2 Letters of recommendation Job Goals The Computer Technician provides customer service support to all end users in School District 8. This individual troubleshoots problems in a timely and accurate fashion and provides end-user training and assistance as required. The computer technician also maintains district technology equipment and IT assets. This individual regularly installs new computer systems and software configures diagnoses repairs and upgrades district technology hardware software peripherals and other equipment to ensure the optimal performance of all systems district wide.Essential Job Functions 1. Provide excellent customer service that is kind courteous timely efficient and solution oriented to all (staff students parents & guests) end users. 2. Respond to end-user incidents requests and problems within the infrastructure through a defined process. 3. Performs on-site analysis diagnoses and resolves complex computer problems for a variety of end-users and recommends and implements corrective hardware solutions including off-site repair as needed. 4. Provides helpdesk support receives and responds to incoming emails phone calls or work orders regarding computer software and other technology related problems. 5. Remotely performs analysis diagnoses and resolves complex computer problems for a variety of end-users. 6. Accurately documents work orders and user assistance requests hardware failures repairs installations and equipment removals in the Technology Departments work order Track It system. 7. Installs configures tests maintains computer hardware software and peripheral devices. 8. Recommends schedules and performs computer hardware software and peripheral equipment improvements and upgrades. 9. Coordinates and implements procedures for gathering and maintaining hardware and software inventory data as established by the IT department. 10. Hardware-independent image creation certification and automation 11. Supports development and implementation of new computer projects as well as new software and hardware installations 12. Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs. 13. Collaborates with third-party support and computer equipment vendors if necessary 14. Provides assistance to other members of the Technology Services Department as required. 15. Works with Technology Services personnel to order and obtain parts and supplies as needed. 16. Perform other duties as assigned.Technical Skills Knowledge & Abilities Ability to demonstrate the use of computer equipment software and peripherals to students and staff Knowledge of computer hardware and software applications Knowledge of technologies available for use in instructional settings Good organizational skills Effective communication skills (oral & written) Demonstrate aptitude or competence for assigned responsibilities Excellent problem solving skills Ability to sit or stand for extended periods of time Dexterity of hands and fingers to operate a keyboard mouse hand and power tools and to handle computer components for extended periods of time Excellent interpersonal skills Highly self motivated and directed Ability to lift and transport heavy to moderately heavy objects such as computers and peripherals up to 70 pounds Exceptional customer service orientationMaterials and Equipment Operating Knowledge Operating knowledge of and experience with personal computers and peripherals. General understanding of how computers connect to networks servers Knowledge of basic computer concepts and the Internet Knowledge of Windows 7 Microsoft Office and Outlook able perform basic tasks with these applications such as word processing sending email etc. Working knowledge of basic hardware such as printers and scanners media storage. Operating knowledge of and experience with typical office equipment such as telephones copier fax machine E-mail etc. Operating knowledge of thin client Citrix Apple operating systems through OSX and PC operating systems through Windows 7 required for hire. Salary 18.50 per hourSalary ScheduleEmployment Period HOURLY (no benefits no leave time) TEMPORARY (need for position will be re-evaluated periodically)