Desktop Support Technician - Cleveland Ohio - JOB 21-00045Salary Range 47K - 65K Permanent Position with BenefitsOnly U.S. Citizens or persons with a Green Card work permit may apply. Cleveland Westside Suburb is seeking a Desktop Support Technician. The Desktop Support Technician will provide end-user and customer service to support company s worldwide network.REQUIREMENTSHigh School Diploma of GED required Associates or Bachelor s Degree in Computer Science Information technology or related field. 2 years experience supporting a Windows environment Knowledge with common software applications Windows OS Microsoft Office Web Browsers (Internet Explorer Firefox Chrome) Anti-Virus. Knowledgeable with mobile phones (preferably IPhones) Knowledge with peripheral devices (printers label makers) Must have excellent customer service skills. Effective Interpersonal and relationship-building skills Must have technical knowledge of PC and desktop hardware (Dell etc.) Excellent communication skills (written & verbal) Key Responsibilities Provide technical support for end user issues (via telephone calls emails and face-to-face requests) Uses remote support tools to control end user PC s (e.g. remote desktop Bomgar). Ensures timely follow-up and attention of end user support cases. Documents tracks and monitors problems using the IT Helpdesk system. Engages end user base to determine opportunities for improvement and effectively communicates value items. Evaluates the end user experiences to find areas of inefficiency and opportunity. Tracks and organizes this information and presents ideas to the Network Systems Manager. Candidates are required to pass a Criminal Background Check and a 10 Panel Drug Screen.Salary Range 47K - 65K Permanent Position with Benefits Only U.S. Citizens or persons with a Green Card work permit may apply. Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted. We will retain all other resumes for any future job considerations.Integrity Technical Services Inc. 14 Whitehall Drive Suite 102 Akron Ohio 44278 Toll Free 1-888-262-3226 Akron 330-633-6500 Cleveland 440-257-3232 Website www.integrityjobs.com (To view all of our open positions please visit our website) Integrity Technical Services Inc. does not charge a fee for finding anyone a job. Integrity Technical Services is an Equal Opportunity Employer
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