Mobile Tire Technician (Norristown, PA)

Mobile Tire Technician

PLEASE CLICK THIS LINK TO APPLY ON OUR WEBSITEIMMEDIATELY HIRING APPLY TODAY Safety is our priority COVID-19 protocols are in place including mandatory face coverings social distancing disinfection standards and others to protect our associates and our guests.Roll by Goodyear is an innovative new way to purchase and install tires that is simpler and more convenient than traditional tire stores. Roll by Goodyear offers three easy installation options including a valet pick up and drop off as well as mobile van installation and can be found in beautiful outdoor lifestyle centers for convenient drop off all at no extra cost. Our goal is to provide an effortless experience that gives people the freedom to focus on the things that matter Roll by Goodyear is currently located in the Metro D.C. and Greater Philadelphia markets. Sound like something you d enjoy We believe in white-glove customer service while having fun delighting our customers. Our associates are rewarded with above average compensation and are bonus eligible. Plus you ll receive full benefits to include medical dental and vision coverage. And that s not all Roll by Goodyear invests heavily into onboarding and ongoing training to develop a best-in-class team. Roll by Goodyear continues to grow and we would love to have you be a part of an innovative business that has momentum General Description As a Mobile Tire Technician you are always on the move operating one of our on-the-go tire-installation service methods for guests. But your job goes beyond installing tires you ll also be there to engage with guests and answer any questions they may have. No experience installing tires No worries We re happy to train you to become a part of our team and a driving force of the most innovative way to buy tires. Responsibilities will include but not be limited to Performing basic tire services (e.g. mounting and balancing tires tire repairs) using the Mobile Van in order to provide the easiest most convenient experience possible. Safely driving the Mobile Van to and from all appointments and conduct proper safety checks when installing tires Delivering outstanding customer service by answering questions explaining the installation process while fully understanding the customer s needs. Ensuring guest satisfaction during each of the following interactions check in scheduling appointments installation and checking out guests. Demonstrating proficient knowledge of products and services including warranties promotions and advertisements. Efficiently work with portable iOS and PC devices to manage workflow and complete appointments When necessary you may be asked to assist and fill-in for other members of the Mobile Operations team. Performing a variety of manual tasks for extended periods of time which may include light and heavy lifting including consumer tires and wheels standing bending and squatting. Basic Qualifications Previous customer service experience is required. A valid driver s license You must be at least 18 years of age. No relocation is being offered for this position. Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future. Preferred Qualifications Previous tire installation experience is preferred. A high school diploma GED is preferred. Position Skills and Requirements You know how to work with guests and are able to provide top-of-the-line service in any scenario to our customers. You are able to work independently staying on task and following schedules and meeting deadlines. You know how to clearly communicate with others to make every interaction with guests simple and informative. You re excellent at managing your time but also can be flexible with it because your schedule won t always be the same. This position requires the ability to read understand and follow all procedures and guidelines. Depending on location our stores may be open 7 days a week from 7am-8pm which may include working on weekends and some holidays.