Residences Head Butler - (RCDCR) (Bilingual EnglishSpanish) - RC (North Miami Beach, FL)

Residences Head Butler - (RCDCR) (Bilingual EnglishSpanish) - RC

Residences Head Butler - (RCDCR) (Bilingual English Spanish) At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.RC Residences Sunny Isles located at 15795 Collins Avenue Sunny Isles Beach FL 33160 currently has the following opportunity Residences Head Butler - (RCDCR) (Bilingual English Spanish) (20052408) Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention Security of any guest reports of theft. Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Report accidents injuries and unsafe work conditions to manager complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at s jobs.marriott.com marriott jobs 20052408 %3Flang en-us Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.