Rooms Controller - St. Regis Aspen Resort - (20031134) (Aspen)

Rooms Controller - St. Regis Aspen Resort - (20031134)

Here s To Your Journey with St. Regis The St. Regis brand first established luxury hospitality more than 110 years ago with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York s Fifth Avenue St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today with more than 40 of the best addresses around the world St. Regis is a place where trends are born boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.The St. Regis Aspen Resort located at 315 E Dean St Aspen CO 81611 is currently hiring a Rooms Controller. Rooms Controller Responsibilities include Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in pre-registration procedures for arriving groups. Review Track Accommodate requests for room check-out changes when possible communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up process all guest check-ins check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive record and relay messages accurately completely and legibly. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others support team to reach common goals. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now go to s jobs.marriott.com marriott jobs 20031134 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.