Assistant Director of Security and Safety at The West Hollywood (Hollywood , CA)

Assistant Director of Security and Safety at The West Hollywood

Here s To Your Journey with EDITION EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager the service delivery of a world-class luxury hotel and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world s top cities featuring the finest in dining entertainment nightlife and service to create an enchanting experience that makes your spirit soar But to create this magical experience we need you. EDITION is hiring warm out-going authentically amazing people who are looking for a place to work that inspires them challenges them and makes them proud to come to work. A place where service comes from the heart not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today.The West Hollywood EDITION located at 9040 West Sunset Blvd Hollywood California 90069 is currently hiring a Assistant Director of Security & Safety at The West Hollywood EDITION Responsibilities include Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets employees guests and property. Maintains logs certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the security loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major 2 years experience in the security loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security Loss Prevention Operations Assists in the development and implementation of emergency procedures. Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance. Comply with policies on proper investigative procedures for loss of property assets. Maintain proper documentation of property patrols. Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others. Implements action plans to monitor and control risk. Reports any procedure violations to the Director of Loss Prevention and appropriate management. Strives to improve service performance. Supervises security staff to effectively monitor and protect property assets. Performs duties of the Director of Loss Prevention in his her absence. Leading Security Loss Prevention Teams Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters. Celebrates successes and publicly recognizes the contributions of team members. Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings. Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety. Encourages and builds mutual trust respect and cooperation among team members. Helps employees and guests obtain necessary medical attention on a timely basis. Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients. Serves as a role model to demonstrate appropriate behaviors. Utilizes an open door policy. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Ensuring Exceptional Customer Service Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Meet quality standards and customer expectations on a daily basis. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Provides services that are above and beyond for customer satisfaction and retention. Sets a positive example for guest relations. Conducting Human Resources Activities Assists in maintaining required OSHA programs and statistical data. Assists in the management of claims by ensuring proper procedures are followed and documented. Brings issues to the attention of the department manager and Human Resources as necessary. Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner. Administer property policies fairly and consistently. Certify security staff in first aid and CPR. Identifies the educational needs of others developing formal educational or training programs or classes and teaching or instructing others. Trains security staff to effectively monitor and protect property assets. Trains staff on proper patrol procedures. Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems. Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. To apply now go to s jobs.marriott.com marriott jobs 20017947 %3Flang en-us - Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.