Whatever Whenever Manager - W South Beach - (19173486)

< a href s jobs.marriott.com marriott jobs 19173486 %3Flang en-us target _blank > < img src sirrat.com ps marriott marriott.png > < a> Here s To Your Journey with W Hotels Boldly coloring outside the lines of luxury W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more experience it all and hit repeat. We share our guests passions providing insider access to what s new and what s next. Moderation is not in our vocabulary and we know that lust for life demands more not less. W guests soak it in and live each day with a mantra Detox.Retox.Repeat. If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world then we invite you to explore a career with W Hotels. The W South Beach located at 2201 Collins Ave Miami Beach Florida 33139 is currently hiring a Whatever Whenever Manager Responsibilities include Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders receiving and processing all requests for additional items directions correcting any issues and if necessary forwarding calls on to appropriate areas. The Manager needs to ensure the agents information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize organize and accomplish your work. Handles complaints settles disputes and resolves grievances and conflicts or otherwise negotiates with others. Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process. Tracks all guest issues from various sources and report results. Ensures guest requests issues are logged. Oversees the financial aspects of the department including purchasing and payment of invoices. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Identifies trends in guest issues for resolution. Schedules and supervise staff to ensure prompt friendly and attentive service. Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. Coordinates the process of receiving and resolving guest issues and requests. Supporting Management of Guest Service Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Encourages and builds mutual trust respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Supporting Human Resource Activities Assists in the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Assists in recruitment hiring training and orientation of department personnel. Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. Performs departmental administrative duties. Addresses complaints and serves as Manager on Duty as needed. Attends meetings (e.g. front office supervisor meetings operations meetings forecast meetings monthly department meetings sales strategy pre-con meetings). To apply now go to < a s jobs.marriott.com marriott jobs 19173486 %3Flang en-us rel nofollow > s jobs.marriott.com marriott jobs 19173486 %3Flang en-us < a> - Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit < a href www.marriott.com careers rel nofollow > www.marriott.com careers< a> to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. < a href s www.facebook.com marriottjobsandcareers rel nofollow > Facebook< a> < a href www.twitter.com marriottcareers rel nofollow > Twitter< a> < a href www.linkedin.com company marriott-international rel nofollow > LinkedIn< a> < a href www.instagram.com marriottcareers rel nofollow > Instagram< a> (at)lifeatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

07-01-2024 UNITED STATES, Miami Beach, FL

Category: Employment & Jobs

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