Customer Experience Analyst (Darien, IL)

Customer Experience Analyst

s www.globalchannelmanagement.com jobopeningsjobs(at)globalchannelmanagement.co mMon-Fri 9am-5pm Mon-Fri 12pm-8pm Sat Sun 10am-6pmCustomer Experience Analyst needs 3-5 years of experience in a customer experience sales or community development roleCustomer Experience Analyst requires Shopify Plus ecommerce platform experience Astute platform experience or experience with other customer service software packages Strong people skills you are friendly empathetic a good listener and you re invigorated by constant personal interaction Clear communicator through all types of communication channels Problem-solver who understands how to work with all types of customer personalities Intuitive and possess a high processing speed Detail-oriented and highly organized Can prioritize and manage multiple tasks simultaneously Has a can-do attitude Evening and weekend working availability Customer Experience Analyst duties customer s first point-of-contact with our brand engaging with them on email social media live chat and phone calls to uncover their needs with an eye towards improving the overall online consumer journey. work independently to answer a variety of questions from returns exchanges lost packages to questions surrounding our products and work with the larger team to make suggestions on how to solve issues with our online customer journey.