Agent Communications Supervisor (RCDCR) - The Ritz-Carlton Aspen (Aspen)

Agent Communications Supervisor (RCDCR) - The Ritz-Carlton Aspen

Agent Communications Supervisor (RCDCR) At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.The Ritz-Carlton Aspen located at 0075 Prospector Road Aspen CO 81611 currently has the following opportunity Agent Communications Supervisor (RCDCR) (20000624) Oversee the operation of telephone switchboard station. Run review daily reports (arrivals departures contingency lists shift logs work orders). Process all room call phone internet related guest requests. Receive record and relay messages. Update and distribute property telephone directories to staff. Supply guests with directions and information regarding property and local areas of interest. Follow up to ensure requests have been met. Arrange transportation for guests visitors. Address needs of VIPs. Dispatch bell staff or valet staff as needed. Notify Loss PreventionSecurity of any guest reports of theft. Assist management in scheduling evaluating and motivating employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards identify and recommend new ways to increase organizational efficiency productivity quality safety and or cost-savings. Read and visually verify information in a variety of formats. Enter and locate information using computers and or POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at s jobs.marriott.com marriott jobs 20000624 %3Flang en-us Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.