Assistant Event Services Manager (NE) - Marriott Marquis Chicago

< a href s jobs.marriott.com marriott jobs 19173594 %3Flang en-us target _blank > < img src sirrat.com ps marriott marriott.png > < a> Here s To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment . The Marriott Marquis Chicago located at 2121 South Prairie Avenue Chicago Illinois 60616 is currently hiring a Assistant Event Services Manager (NE) Responsibilities include Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g. tables chairs dance floors podiums etc.) based on requirements and standards. Develops and directs team to provide consistent high quality service. Communicates expected performance and trains staff in processes. Assists in managing financial and administrative duties. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the event management food and beverage or related professional area. CORE WORK ACTIVITIES Supporting the Management of Event Services and Operations Ensures function rooms are set according to event documentation (Banquet Event Orders resumes etc.) and customer requirements. Conducts room function inspections prior to each event to ensure the room is set according to specifications. Maintains up to date attendance log for Event Service employees. Delegates tasks to ensure room sets are on time and meet Event Service Standards. Assists in maintaining the inventory of function room amenities (e.g. pads pens candy jars water pitchers bottled water) and other controllable supplies. Ensures candy rotation on all meeting room sets (if applicable). Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Attends pre-event meetings as needed to understand group needs. Communicates critical information to Event Service Team. Maintains cleanliness and sanitation standards in all banquet operation areas. Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction. Conducting Human Resources Activities Schedules employees to ensure shift coverage and meet business demands and productivity goals. Participates in monthly department meetings with Event Service staff. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Uses a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Attends and participates in all pertinent meetings. Assists Event Service Manager in establishing guidelines so employees understand expectations and parameters. Reviews comment cards and guest satisfaction results with employees. Leads shifts and actively participates in the servicing of events. To apply now go to < a s jobs.marriott.com marriott jobs 19173594 %3Flang en-us rel nofollow > s jobs.marriott.com marriott jobs 19173594 %3Flang en-us < a> - Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit < a href www.marriott.com careers rel nofollow > www.marriott.com careers< a> to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. < a href s www.facebook.com marriottjobsandcareers rel nofollow > Facebook< a> < a href www.twitter.com marriottcareers rel nofollow > Twitter< a> < a href www.linkedin.com company marriott-international rel nofollow > LinkedIn< a> < a href www.instagram.com marriottcareers rel nofollow > Instagram< a> (at)lifeatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

17-12-2023 UNITED STATES, Chicago, IL

Category: Employment & Jobs

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