Guest Service Representative (Flex 1st and 2nd Shift) - Chicago (Chicago, IL)

Guest Service Representative (Flex 1st and 2nd Shift) - Chicago

Here s To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .The Chicago Marriott Downtown Magnificent Mile located at 540 North Michigan Avenue Chicago IL 60611 is currently hiring a Guest Service Representative (Flex 1st & 2nd Shift). Guest Service Representative (Flex 1st & 2nd Shift) Responsibilities include Welcome to our family As a world-class leader in the travel industry there s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family. Here you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities growth opportunities and the chance to meet people from all corners of the globe. The impact you ll make No matter whether a guest arrives weary from their travels or excited for a vacation you know what to do to make them feel at home. They will appreciate the pristine lobby your warm welcome and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay you are operating at a level of excellence. What you ll do Organize confirm and process guest check-ins check-outs and adapt for any changes Secure payment verifying and adjusting billing as needed Provide guests with room and hotel information directions amenities and local interests Run daily reports reviewing to see what needs to be communicated to the next shift s staff Complete cashier and closing reports counting the bank at the end of each shift securely Accept and record wake-up calls delivering to the right department Communicate any emergency lost item or theft to proper security staff and or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We ll support you in and out of the workplace by offering Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms gift shop items food and beverage Recognition programs What we re looking for A warm people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. You re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you re important to us. You ll make an impact in your role and for that you ll be appreciated and valued. To apply now go to s jobs.marriott.com marriott jobs 19175257 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.