Manager - Housekeeping - Renaissance Charleston Historic Distric (Charleston, SC)

Manager - Housekeeping - Renaissance Charleston Historic Distric

You were always one of those curious kids who opened every cabinet peeked behind every door and never ceased to ask why when given an explanation. Today you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood always looking to explore the places one wouldn t find in a travel guide. If this sounds like you you re in the right place. You ve got authentic style natural curiosity and a warm way with people. Renaissance is not just a place to spend the night it s a place to discover a place in the world with style like yours. That s why we re not just looking for anyone. We re looking for someone like you. The Renaissance Charleston Historic District Hotel located at 68 Wentworth Street Charleston South Carolina 29401 is currently hiring a Manager - HousekeepingManager - Housekeeping Manages the day-to-day operations of Housekeeping through out the hotel. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property needs. Directs and works with associates to carry out guest arrival and departure procedures. Leads setup and execution of meetings and events based on requirements and standards. Coordinates and completes guest room inspections provides operational feedback to employees who work front desk and food and beverage outlets and holds Event Operations teams accountable for the execution of events based on guest expectations and event order standards. Monitors compliance with brand standards and legal obligations. Leads shift teams to provide consistent high quality service. Coordinates and leads daily stand-up meetings pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists senior managers in completion of financial and administrative duties. Strives to continually improve guest event and associate satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major. In addition prefer four years of prior experience in food and beverage culinary guest services front desk housekeeping or related professional area. OR If no standard educational background strong preference for 5 years of experience in two of the following areas of hospitality to include food and beverage culinary guest services front desk housekeeping or related professional area. CORE WORK ACTIVITIES Managing of Front Desk Housekeeping and Guest Services Teams Communicates key drivers of guest satisfaction for the brand s target customer. Manages day-to-day operations the quality standards and meeting the expectations of the customers on a daily basis. Supervises inspection program for all guestrooms and public space. Reviews and communicates departmental goals to associates and celebrates day business accomplishments. Monitors pre-arrival planning process to effectively deliver against guest preferences maximize use of room inventories and drive incremental revenue. Verifies that knowledge and understanding of Occupational Safety and Health Administration (OSHA) regulations are up to date. Handles associate questions and concerns. Monitors all lost and found procedures. Supervises daily shift operations and monitors compliance with all housekeeping policies standards and procedures. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Understands associate positions well enough to perform duties in associates absence. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Supervises operations for all related areas in the absence of Director or Manager. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures. Implements agreed upon beverage policy and procedures throughout the hotel. Maintains food handling sanitation and cleanliness standards and maintains standards for bartender and cocktail service. Monitors departmental inventories and assets including par levels and maintenance of equipment. Orders supplies for the department (e.g. china glass silver buffet equipment and other service equipment needs). Monitors and enforces compliance with all local state and Federal beverage and liquor laws. Motivates and encourages staff to solve guest and associate related concerns. Performs all duties of restaurant associates and related departments as necessary. Reports malfunctions in department equipment. Reviews the Diary weekly to verify space maximization. Trains staff on cash handling credit policies and procedures and liquor control policies and procedures. Understands beverage control including days on hand perpetual inventory bar pars portion control costs controls beverage potentials mix of sales analysis for beverage issue & returns food standards and period end inventory. Attends and participates in all pertinent meetings (e.g. Daily Stand Up Banquet Event Order (BEO) Pre-Cons Staff Forecast Department and Intradepartmental). Managing of Event Operations associated with Banquets Event Services and Event Technology Verifies meeting and event rooms space are set according to event documentation (e.g. Banquet Event Orders resumes) and customer requirements. Leads shifts and actively participates in the servicing of events. Maintains the inventory of function room amenities (e.g. pads pens candy water service) and other controllable supplies. Attends and participates in all pertinent meetings (e.g. Daily Stand Up BEO Staff Forecast Department and Intradepartmental) Attends pre-event pre-convention meetings as needed to understand group needs. Communicates critical information to the Banquet Event Services and Event Technology teams. Conducts room function inspections prior to each event to verify the room is set according to specifications. Delegates tasks to verify room sets are on time and meet Event Management Standards. Monitors associate awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. Monitors candy rotation on all meeting room sets (if applicable). Maintains and enforces established sanitation levels. Maintains attendance log for Banquet Event Service and Event Technology associates. Manages departmental inventories and assets including par levels and maintenance of equipment. Orders supplies for the department (e.g. china glass silver buffet equipment and other service equipment needs). Schedules Banquet and Event Service staff to forecast and service standards while maximizing profits. Uses banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor. Practices and executes brand specific meeting services program per Brand Standard (e.g. Redcoat Program PlumPerfect Program). Assists with the Event Technology Audio Visual team when necessary in order to verify customer satisfaction. Executing Against Department Performance and Budgetary Goals Understands and communicates the impact of Operations on the overall hotel financial goals and objectives. Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department. Manages to achieve or exceed budgeted goals. Verify guest room status is communicated to the Front Desk in a timely and efficient manner. Manages departmental inventories and assets including par levels according to budget and business levels. Maintains responsibility for daily and cumulative financial performance. Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. Uses budgets operating statements and payroll progress reports as needed to assist in the management of Operations departments and teams. Verifies accuracy of room rates to maximize revenue opportunities Works effectively with the Engineering department on guest room restaurant or event space maintenance needs. Leading Teams in Day-to-Day Activities Encourages and builds mutual trust respect and cooperation among team members. Understands brand standards and operations requirements for performance in each of the discipline areas. Leads setup and execution of meetings and events based on requirements and standards. Creates and nurtures a hotel environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Sets a positive example for guest relations emphasizes guest satisfaction during all meetings and focuses on continuous improvement. Empowers associates to provide excellent customer service. Interacts with customers to obtain feedback on product quality and service levels. Observes service behaviors of associates and provides feedback to individuals. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Participates in the development and implementation of corrective action plans. Provides feedback to associates based on observation of service behaviors. Provides proactive coaching and counseling to team members. Responds quickly and proactively to employee s concerns. Responds to and handles guest problems and complaints. Coordinates labor scheduling and leads shifts across each discipline area depending on property needs. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Adheres to and reinforces all standards policies and procedures (e.g. PPM Core Deliverables Standard Operating Procedures (SOPs) Local Standard Operating Procedures (LSOPs). Providing Exceptional Customer Service Reviews comment cards and guest satisfaction results with associates. Utilizes a guest information tracking system to verify a successful repeat guest recognition program is in use. Encourages associates to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. Meets and greets guests. Opens and closes Front Desk shifts Housekeeping and verifies completion of assigned shift checklist and other duties. Participates as needed in the investigation of associate and guest accidents. Runs and reviews critical information contained in room operations reports. Supervises staffing levels to verify that guest service operational needs and financial objectives are met. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understands the functions of the Recreation Laundry Housekeeping Bell Staff AYS Front Desk and Concierge Guest Services operations. Understands the impact Banquet Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. Understands and reviews Event Satisfaction Surveys to verify need areas are focused on. Conducting Human Resource Activities Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills Participates in an ongoing associate recognition program. Participates in the associate performance appraisal process assisting with the completion of annual performance reviews. Supports training when appropriate. Interviews and hires of associate team members with the appropriate skills as needed. Creates guidelines so associates understand job expectations and parameters. Communicates and executes departmental and hotel emergency procedures and verifies staff are trained in safety procedures. Observes service behaviors of associates and provides feedback to individuals. Reviews comment cards and guest satisfaction results and Event Satisfaction Survey verbatim with associates. Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Additional Responsibilities as Assigned Analyzes information and evaluating results to choose the best solution and solve problems. Assists General Manager (GM) as needed with annual Quality audit. Complies with all corporate accounting procedures and loss prevention policies and procedures. Informs and or updating the executives the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Understands the functions of the Bell Staff Switchboard and Concierge Guest Services operations. Performs additional duties departmental and or total hotel related as assigned and requested. To submit your application for this job please go to To submit your application for this job please go to s jobs.marriott.com marriott jobs 19154354 %3Flang en-us Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.