Director of Spa - The Moana Surfrider A Westin Resort and Spa Wa (Honolulu, HI)

Director of Spa - The Moana Surfrider A Westin Resort and Spa Wa

Here s To Your Journey with Westin At Westin we are committed to empowering the well-being of our guests by providing a refreshing environment thoughtful amenities and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best and they appreciate our supportive attitude anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive adaptable and intuitive and has a genuine interest in the well-being of others around you we invite you to discover how at Westin together we can rise.The Moana Surfrider A Westin Resort & Spa Waikiki Beach located at 2365 Kalakaua Ave Honolulu HI 96815 is currently hiring a Director of Spa Responsibilities include Responsible for managing and supervising all areas of the spa including its programs services hours of operation facilities and staff. Coordinates the delivery of spa services including salon skin care fitness and wellness massage program coordinating reservations reception desk and locker room areas. As a department head directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 4 years experience in the spa guest services front desk sales and marketing or related professional area. OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 2 years experience in the spa guest services front desk sales and marketing or related professional area. CORE WORK ACTIVITIES Managing Spa Operations and Budgets Selects vendors for spa retail operations and managing contract agreements. Oversees retail product research product selection and purchasing product display. Manages supply inventories and purchasing control including uniforms. Monitors the spa s actual and projected sales to ensure revenue goals are met or exceeded. Maintains cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy Creates and coordinates special services for groups including group gifting programs group amenities group turndown gifts letters and invitations creating special spa services for specific groups and spa contract addendum negotiation. Develops and Manages spa promotions including gifting programs gift with purchase co-op marketing efforts and holiday events. Ensures spa services are included in all property-related marketing and advertising. Identifies and recommending new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy Monitors and Manages the payroll function. Manages areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports. Manages Spa controllable expenses such guest amenities linen expense professional salon products plants decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Displays leadership in guest hospitality exemplifying excellent customer service and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Strives to improve service performance. Conducting Human Resources Activities Reviews comment cards guest satisfaction results and other data to identify areas of improvement. Reviews findings with employees to develop appropriate corrective action sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Develops implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team. Solicits employee feedback utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations recognizing performance and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members. To apply now go to s jobs.marriott.com marriott jobs 19103292 %3Flang en-us - Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.