Salon Agent Concierge - The Ritz-Carlton Fort Lauderdale - (1914 (Fort Lauderdale, FL)

Salon Agent Concierge - The Ritz-Carlton Fort Lauderdale - (1914

Salon Agent Concierge At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.The Ritz-Carlton Fort Lauderdale located at 1 N Fort Lauderdale Beach Blvd Fort Lauderdale FL 33304 currently has the following opportunity Salon Agent Concierge (19149620) Process all guest check-ins check-outs room assignments and room change late check-out requests. Secure payment activate reissue room keys. Ensure rates match market codes document exceptions. Verify adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Count and secure bank at beginning and end of shift. Cash guests checks process all payment types vouchers paid-outs charges and provide change. Notify Security of any reports of theft. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at s jobs.marriott.com marriott jobs 19149620 %3Flang en-us Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Additional Locations Boca Raton Florida Miami Florida