Retail BankingCall center (Pasadena, TX)

Retail BankingCall center

s www.globalchannelmanagement.com jobopeningsjobs(at)globalchannelmanagement.co m5am to 6pm Mon-Fri 6am-3pm on Sat and 8am-1pm on SundayRetail Banking Call center needs retail banking experienceRetail Banking Call center requires Knowledge of the various operating systems available and compatible with Online Banking Windows IOS - Knowledge of the various browsers used compatible with Online Banking Internet Explorer Safari - Knowledge of Mobile Tablet devices and associated Operating Systems Android IOS - Requires excellent verbal and written communication skills. Call center Retail Banking Call center duties Responds to customer inquiries and independently resolves issues. Displays etiquette knowledge and solutions when servicing customers. Identifies cross sales opportunities cross sells products and services retains maturing accounts and solicits referral business. Possess a solid understanding of online mobile and tablet platforms and can successfully guide customers through their application or transaction. Navigates customers by recommending digital products and services to meet servicing solutions. Negotiates account renewal to retain and expand customer relationship. Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. Strong knowledge of Banks products and services leading to appropriate solution recommendations Consistently achieves productivity and service key performance metrics. Ensures adherence to Banks policies and standards on every transaction.