Total Rooms Operations Supervisor (Front Office) - Portland Marr (Portland, OR)

Total Rooms Operations Supervisor (Front Office) - Portland Marr

Here s To Your Journey with Marriott Hotels Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .The Portland Marriott Downtown Waterfront located at 1401 SW Naito Parkway Portland OR 97201 is currently hiring a Total Rooms Operations Supervisor (Front Office). Total Rooms Operations Supervisor (Front Office) Responsibilities include Inspect public areas bathrooms restaurants fitness center pool area offices and services areas after being cleaned by Housekeeper to ensure quality standards are met. Complete 5-10 housekeeping inspections a week. Arrange turndown for VIP s any package inclusive rates etc. Maintain procedures for lost and found ensure all items are turned in and log is updated after every shift daily. Communicate additions or changes to the assignment sheets to staff (e.g. Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office Incentive programs. Review and maintain all Market Rate Codes annually. Complete designated cashier and closing reports in the computer system. Review shift logs daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key. Sell a room accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g. Health Club Retail Shop) are scanned and charged to room. Assist management in hiring training evaluating counseling disciplining motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Report accidents injuries and unsafe work conditions to manager complete safety training and certifications. Follow company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested. To apply now go to s jobs.marriott.com marriott jobs 19137696 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.