Agent-At Your Service - Palace Hotel a Luxury Collection Hotel S (San Francisco, CA)

Agent-At Your Service - Palace Hotel a Luxury Collection Hotel S

Here s To Your Journey with Palace Hotel a Luxury Collection Hotel San francisco The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world s most enriching and desirable destination experiences. Our mission is to guide our guests these seasoned travelers on transformative journeys that touch their spirits enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine personalized and anticipatory service then we invite you to join us on our journey and explore a career with The Luxury Collection.The Palace Hotel a Luxury Collection Hotel San francisco located at 2 New Montogomery st San Francisco CA 94105 is currently hiring a Agent-At Your Service. Agent-At Your Service Responsibilities include Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls screening calls and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g. voicemail mail faxes) received for them and send to room if required. Answer record and process all guest calls requests questions or concerns. Receive record and relay messages accurately completely and legibly. Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features property amenities and local areas of interest. Assist guests with accessing the internet. Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now go to s jobs.marriott.com marriott jobs 19096832 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.