Guest Service Supervisor - Delta Hotels by Marriott Edmonton Cen (Edmonton)

Guest Service Supervisor - Delta Hotels by Marriott Edmonton Cen

Here s To Your Journey with Delta With our diverse portfolio of locations you ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that s right for you. With more than 1100 managed properties and 19 brands you ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels.The Delta Hotels by Marriott Edmonton Centre Suites located at 10222 102 St NW Edmonton AB T5J4C5 is currently hiring a Guest Service Supervisor. Guest Service Supervisor Responsibilities include This position will be working as a supervisor in both the Front Office and Housekeeping departments. Process all guest check-ins verifying guest identity form of payment assigning room and activating issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify adjust billing. Compile and review daily reports logs contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention Security of any guest reports of theft. Inspect guest rooms public areas pool etc. after being cleaned by Housekeepers to ensure quality standards. Run sold room reports verify room status determine discrepant rooms prioritize room cleaning and update status of departed guest rooms. Assist Rooms management with managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping Engineering Front Office and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare distribute and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in training evaluating counseling motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Develop maintain positive working relationships support team to reach common goals listen and respond appropriately to employee concerns. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager complete safety training and certifications ensure personal appearance is clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers and or point of sale systems. Stand sit kneel or walk for an extended period of time across an entire shift. Move lift carry push pull and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work related machinery over sloping and uneven surfaces. Reach overhead and below knees including bending twisting pulling and stooping. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Read and visually verify information in a variety of formats (e.g. small print). Perform other reasonable job duties as requested by Supervisors. To apply now go to s jobs.marriott.com marriott jobs 19091013 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you v_AddL v_LocMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Notification to Applicants Delta Hotels Edmonton Centre Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.