Supv-Total Rooms Operations - Courtyard Fort Worth Fossil Creek (Fort Worth, TX)

Supv-Total Rooms Operations - Courtyard Fort Worth Fossil Creek

It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The Courtyard Fort Worth Fossil Creek located at 3751 NE Loop 820 Fort Worth TX 76137 is currently hiring a Supv-Total Rooms Operations. Responsibilities include This Role Plays a Huge Part in Supervising Bistro Operations to include scheduling Ordering Training and Ordering etc Inspect public areas bathrooms restaurants fitness center pool area offices and services areas after being cleaned by Housekeeper to ensure quality standards are met. Complete 5-10 housekeeping inspections a week. Arrange turndown for VIP s any package inclusive rates etc. Maintain procedures for lost and found ensure all items are turned in and log is updated after every shift daily. Communicate additions or changes to the assignment sheets to staff (e.g. Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office Incentive programs. Review and maintain all Market Rate Codes annually. Complete designated cashier and closing reports in the computer system. Review shift logs daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key. Sell a room accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g. Health Club Retail Shop) are scanned and charged to room. Assist management in hiring training evaluating counseling disciplining motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Report accidents injuries and unsafe work conditions to manager complete safety training and certifications. Follow company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested. Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com To search all jobs or learn more about Marriott careers www.marriott.com careers To apply for this opportunity please search by Job ID 130019AL Connect and network online with us www.facebook.com marriottjobsandcareers www.twitter.com marriottcareers www.linkedin.com company marriott-international www.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.