Service Quality Team Manager

The Service Quality Team Manager (SQTM) is responsible for the overall strategy and execution of our Quality Assurance program focusing on excellent customer service experiences and process compliance. Focuses on team growth benchmarks and handling of any and all performance and disciplinary concerns for the SQ Team.Provides direction and goal alignment. Identifies areas of improvement and recognizes areas of excellence that should be shared with those across the board. The Service Quality Team Manager will maintain an effective total quality assurance program. Designs and implements quality improvement activities based on feedback. Develops and maintains quality scorecards that measure key customer...read moreApply NowCompany

10-07-2024 UNITED STATES, San Antonio, PR

Category: Employment & Jobs

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