Automotive Service Writer / Advisor (Highland, CA)

Automotive Service Writer / Advisor

Automotive Service Writer AdvisorHighland IN Automotive Service Writer Advisor Job Purpose Initiates automotive services and repairs by ascertaining performance problems and services requested verifying warranty and service contract coverage developing estimates writing repair orders maintaining customer rapport and records. Automotive Service Writer Advisor Job Duties Ascertains automotive problems and services by listening to customer s description of symptoms clarifying description of problems conducting inspections taking test drives checking vehicle maintenance records examining service schedules. Verifies warranty and service contract coverage by examining records and papers explaining provisions and exclusions. Develops estimates by costing materials supplies and labor calculating customer s payment including deductibles. Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required obtaining approval signatures entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle obtaining customer s approval of estimates obtaining and providing contact telephone numbers answering questions and concerns arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities reading manufacturers publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments. Skills Qualifications Equipment Maintenance Lifting Problem Solving Reporting Research Results Quality Focus Productivity Estimating Product Knowledge Customer Service Problem Solving Safety Management. Chrysler Jeep Dodge experience is a plus Please contact by email Highland IN 46322job161316155(at)autojobsemployer.com At EFG we are committed to placing exceptional individuals into exceptional careers within the automotive industry.