Concierge - Club Lounge - Renaissance Austin Hotel (13000NLA) - (Austin, AR)

Concierge - Club Lounge - Renaissance Austin Hotel (13000NLA) -

A place in the world with style like yours. Great benefits training opportunities for career growth and promotion.Bring your whole self to work as an ambassador at the world s leading lifestyle brand.Position Concierge - Club LoungeLocation Renaissance Austin Hotel- 9721 Aboretum Blvd - Austin TX 78759Job Description The Renaissance Austin Hotel seeks a Concierge - Club Lounge to join the Renaissance Team. Duties include Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs daily memo books and document pertinent information in logbooks. Report accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors. You must apply on-line to be considered. Explore opportunities that fit your style at www.marriott.com careers. When searching to apply for this job click Apply Now link then click Management Positions Worldwide and Non-Management Positions in the United States and Canada link which will open a new window. Upon entering the application website enter 13000NLA into the Job Number search bar. Then click Search for jobs . Click the Position Title and then click Apply Online . Returning users are required to enter a username and password. New users will need to create an account. Click Login. From there begin filling out the entire application until you receive a message indicating your completion.Marriott International is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.