Help desk Analyst I

Opportunity supporting customers in a fast paced Help Desk Service Desk Environment. Resolves technical problems and answers queries that originate by telephone voice mail or e-mail. Resolves issues surrounding computer hardware software network and telecommunications systems while demonstrating expertise in customer service and technical knowledge. Records maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality and works with technical customer service or development staff to resolve recurring problems and issues with applications and or products. Documents and submits problem resolutions to the knowledge database in order to assist other Help...read moreApply NowCompany

06-07-2024 UNITED STATES, Lebanon, PA

Category: Employment & Jobs

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