Customer Resolution Analyst/Help Desk

The Customer Resolution Analyst is responsible for providing customer support for the company s online COGNOS reports application and other reporting tools. Customer contact will come in the form of phone calls emails CRM and automated online systems. Incoming issues will require problem identification research troubleshooting and resolution or escalation. It is the responsibility of the Customer Resolution Analyst to provide support regarding system and hardware related issues. The person in this position will also use their skills and expertise in systems and reporting to offer value to our customers by assisting them with becoming more efficient through the utilization of...read moreApply NowCompany

29-06-2024 UNITED STATES, Sarasota, FL

Category: Employment & Jobs

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