Technical Support Representative

This position requires the prompt technical responses to questions from CVS store and pharmacy employees regarding troubleshooting diagnosing and resolving problems for store and pharmacy systems and hardware. This position requires a thorough knowledge of all problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for trouble-shooting incidents are tracked in the Peregrine case tracking system. The primary role of Tier I Technical Support is to take live trouble-shooting calls daily approximately 100% of the time. This position is also accountable to deliver outstanding customer service in a timely and efficient manner...read moreApply NowCompany

17-06-2024 UNITED STATES, Smithfield, RI

Category: Employment & Jobs

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