Director Digital UX Design - Creative Studio - Marriott Internat (Bethesda, MD)

Director Digital UX Design - Creative Studio - Marriott Internat

Here s To Your Journey with Start Your Journey With Us Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Marriott International HQ located at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a Director Digital UX Design - Creative Studio. Responsibilities include In 2019 we are taking Marriott International s User Centered Design group to a new level of excellence. As Director of Creative Studio of the newly formed Digital Design Studio you will bring senior level experience to advance elevate and lead a consumer-obsessed design team. This individual will be highly collaborative and responsible for leading a team to develop innovative and usable digital experiences anchored by research and data-driven design. In this role you will define and advocate consistent intuitive user experience across all our digital experiences mobile web and on-property digital interactions across Marriott s vast portfolio of brands. A strong portfolio is critical for this role both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation. Your portfolio should showcase experience in UX and interaction design particularly where simplicity and ease-of-use were a major concern. Diversity of projects is equally as important as focus on curation and quality to choose a solid collection of outcomes and design intermediaries and deliverables (especially flows mockups and prototypes). Every example should demonstrate the design and thought process behind each image. The ideal candidate will be responsible for delivering experiences that are measurable and drive higher conversion and satisfaction across all our digital products. Additionally this position is responsible for providing oversight and direction to a team of interaction and visual designers copywriters and external agency partners to evolve our user experiences across multiple devices and platforms. A combination of agency and brand experience is ideal. You ll direct and design experiences that solve complex interactions with elegance and simplicity. The role s broad scope will give you ample room to flex your design muscles both on projects that have immediate impact on the business as well as explorations that shape our long-term strategy vision and UX direction. Cross-functional collaboration with product team leaders global brand teams IT and research is essential to the success of this role. You should be highly detailed surrounding communication of design principles and direction as well as design specifications to multiple key stakeholders. You will be held accountable for total creative oversight execution quality of design and on-time and on-strategy delivery. Team mentality is not a consideration in this position it is mandatory in order to achieve and push for continued success as the global leader in hospitality. Our guests come first as we strive to achieve seamless on-property and digital experiences worldwide. CANDIDATE PROFILE Education and Experience Required 8 years design on the product and or agency side working in the digital space 1 years of leading managing design for globally distributed high traffic apps and product experiences 4 years of experience in all Adobe design software (i.e. PS AE Illustrator Sketch etc.) but also deep knowledge of InVision Studio InVision DSM and Adobe AEM Target 1 years of experience managing a team of direct reports as well as third party partners agencies contractors and freelancers Preferred Experience working with qualitative and quantitative research methodologies and read-outs Detail-oriented team player with cross-functional project leadership and strong team management skills Excellent communicator with proven ability to clearly convey complex ideas and data in written presentation and spoken formats to a variety of audiences including executive management Ability to thrive in a fast-paced high growth environment and work collaboratively on an executive-level CORE WORK ACTIVITIES Research and User-Centered Design Design truly end-to-end consumer experiences for our guests based on the latest technology Maintain mastery of design and copy orchestration on complex consumer-focused product systems Provide visionary leadership to bring research-driven consumer experiences to the forefront across digital products sites and apps that will shape and grow the Marriott International world-class digital footprint Lead and oversee the creation of rich digital concepts layouts design copy interaction models visual prototypes user interface elements typography wireframes and user flows Act as the Studio and group lead to oversee all user centered design and copy while testing and collaborating cross-functionally from concept to delivery to integration Direct and execute creation of experience maps user scenarios mockups and flows pathing Create rapid prototypes to validate design concepts with stakeholders and guests Lead internal and external team(s) to design user-experiences from low-fidelity sketches to hi-fidelity pixel perfect mockups Provide Creative Design direction over multiple complex projects from initial concept to product research and discovery activities to define production and post-launch validation features that ship continuously Ability to juggle multiple projects with a focus on quality timeliness and exceptionalism Show expertise in problem definition and user-needs analysis Contribute to and deliver design strategies that help Marriott Digital Products leadership visualize a long-term organizational direction Measure recently released product features to establish benchmarks and to identify potential areas of improvement Align decisions with high-level organizational strategies KPIs and business objectives working with other team leaders to translate these into team and personal goals Stay abreast of UX trends and looking for creative ideas and inspiration in parallel analogous worlds. Attract develop and retain top visual graphic design IxD IA UX and copy talent Creative Leadership and Management Manage and influence up down and across the organization including Product Brand Global Operations and IT to drive collaboration and consensus around strategy creative direction and design outputs Set creative team visions and quarterly team goals that ladders up to business objectives Play a key role in shaping the vision of the Digital Design Studio and elevate the group role across Marriott International Work closely with Director of Design Operations to select manage and direct agency partners Collaborate with external agency partners and freelancer network managing process work budgets and personnel to produce creative and impactful solutions through ideation leadership feedback and critique Ability to adapt to varying team dynamics to lead and collaborate with other business segments both domestically and globally Provide guidance and thoughtful leadership feedback and coaching to motivate individuals and facilitate career growth Promote a work environment that inspires visionary and creative thinking Consistently offers a positive professional and roll-up-your-sleeves attitude Manage and conduct Human Resources activities Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular ongoing communication is happening in department (e.g. pre-shift briefings staff meetings). Fosters employee commitment to providing excellent service participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates customer satisfaction as a component of staff operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Director January 2019 Marriott Proprietary and Confidential Page 3 Ensures policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams and assists with their growth and development plans. MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization s vision and values at the forefront of employee decision making and action. Managing Change - Initiates and or manages the change process and energizes it on an ongoing basis taking steps to remove barriers or accelerate its pace serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues problems and opportunities obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results ensures successful preparation and execution of business plans through effective planning organizing and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction profitability and market share through effective planning organizing and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and or others assumes responsibility for work objectives initiates focuses and monitors the efforts of self and or others toward the accomplishment goals proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer stakeholder needs and actions consistent with the company s service standards. Global Mindset - Supports employees and business partners with diverse styles abilities motivations and or cultural perspectives utilizes differences to drive innovation engagement and enhance business results and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued appreciated and included explores partnership opportunities with other people in and outside the organization influences and leverages corporate and continental shared services and or discipline leaders (e.g. HR Sales & Marketing Finance Revenue Management) to achieve objectives maintains effective external relations with government business and industry in respective countries performs effectively as a liaison between locations disciplines and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Developing Others - Supports the development of other s skills and capabilities so that they can fulfill current or future job role responsibilities more effectively. Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and or support the goals of an organizational unit. Director January 2019 Marriott Proprietary and Confidential Page 4 Learning and Applying Professional Expertise Continuous Learning - Actively identifies new areas for learning regularly creates and takes advantage of learning opportunities uses newly gained knowledge and skill on the job and learns through their application. Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges o Business Process and Analysis Knowledge of multiple processes within sponsor department ability to document key process flows recognize processes for redesign identify opportunities and translate business processes into information system s needs. Ability to define quality measures and evaluate performance againststandards and to identify issues risks and possible paths of resolution or mitigation strategies. o IT Business Management Ability to monitor and evaluate trends in technology technology delivery mechanisms and IT organizational processes and tools. This includes the ability to redefine processes make recommendations and perfect process governance frameworks. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.). o Mathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues. o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Understanding written sentences and paragraphs in work related documents. o Writing - Communicating effectively in writing as appropriate for the needs of the audience. To apply now go to s jobs.marriott.com marriott jobs 190014AX %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.