Client Services Liaison (Birmingham)

Client Services Liaison

Client Liaison Leader Collections law firm seeks Client Relations Leader to manage all aspects of client services and relations from monitoring overall service quality to researching and resolving issues. Clients include large financial retail and service business which engage the law firm to collect past due accounts with professionalism and efficiency. Duties include measuring service levels and providing regular reports to clients managing client deliverables communicating client expectations ensuring regulatory compliance and updating policies and procedures as needed facilitating conference calls working closely with staff and IT departments to capture data and develop appropriate reports applying metrics and best practices...read moreApply NowCompany