Experienced Hotel Manager (San Tan Valley, CA)

Experienced Hotel Manager

Objective A position in hotel operations that fully utilizes my professional skills extensive experience combined with an upper level education majoring in the hotel resort industry. Summary Of Qualifications Highly organized and detail oriented with over 20 years experience within the hospitality industry providing thorough and skillful support to senior executives. Dedicated and focused able to prioritize and complete multiple tasks and follow through to achieve project goals. Independent and self-motivated professional with excellent research and writing skills able to grow positive relationships with clients and colleagues at all organizational levels. Employment History 05 2001 8 2013 Multi Systems Inc. Phoenix Arizona Hospitality Consultant And Property Management Systems Consultant Floor supervisor to ensure client level satisfaction. Provide online and personal client feedback for hotel franchises staff management with hospitality question and answer consulting. Provide technical support for analyzing and troubleshooting 5 different hotel property management systems. 09 1992 05 2001 Cyntergy Corporation. Gaithersburg Maryland Project Lead Manager Hospitality Trainer and Consultant Managed all aspects of Holiday Inn s Best Western property management systems. Supervised and spot-checked the hospitality trainers worldwide to ensure high standard of performance and professionalism. Responsible for quarterly evaluations for trainers in the field. Managed a team of 30 to 50 employees. Wrote and maintained project book documentation as part of an on going basis. Initiated bi-weekly conference calls with the training team and management to collaborate ways to enhance both the project and training syllabus. Worked directly with various resorts hotels on implementing the above changes. Developed and maintained a daily Excel tracking sheet to help manage and contain any selective problems. On call hospitality help desk & support consultant property manager administrator and interface technician. Promoted to project manager within this period. Worked with multiple vendors to help script change any interfaces that would need support. Software programming to help maintain software for future use. 05 1985 08-1992 Ramada Inn Hotel Plainview New York Assistant Hotel Manager Managed 25 full time and 6 part time employees. Hired and trained new and existing employees. Increased occupancy and profits within 6 months of employment. Developed extended contracts with companies within the local area. Negotiated long term corporate contracts to sustain occupancy and increase hotel revenue. Increased customer satisfaction and franchise grade. Raised occupancy rate every quarter for 3 years in a row Raised occupancy rate from 40% to 80% through advertising. Education 05 1985 Nassau Community College Uniondale New York Associate Degree Business Management 05 1988 DowlingCollege. Oakdale New York Bachelor of Science Degree Accounting 05 1990 Johnson and Wales University Providence Rhode Island Bachelor of Science Degree - Hospitality Management Work Related Reference Dana Seigler - 520-371-8413 Ronald Peters Supervisor - 623-537-7817 Greg Lipson - Supervisor - 623-434-1650 Personal Reference Kristen Knickerbocker - 480-220-3806 John Frank - 516-586-8029 Robert Grill -916-365-3507