Sup, Customer Care Advocate
JOB SUMMARY Responsible for the management of customer escalations from the Customer Service Reps and or complaints received directly into the Corporate or Regional offices. ESSENTIAL FUNCTIONS OF THE POSITION Contribute to the Company vision of being the industry leader in customer service through quality commitment courtesy and teamwork Provide guidance to Customer Advocacy Representatives with service complaints answer questions regarding telephony services and products discuss billing questions and service concerns. Provide instruction on responses to customers Attorney General Public Service Commission FCC or directly respond to customer for all telephony markets. Ensure that departmental standards regarding courtesy and productivity are...read moreApply NowCompany
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Category: Employment & Jobs
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