Collections Specialist - AUS (Lexington, AL)

Collections Specialist - AUS

Collections Specialist - AUSLocation US-KY-LexingtonID 7518Category Finance AccountingPosted Date 7 17 2013Opportunity Details Overview ARAMARK is a leader in professional services providing award-winning food services facilities management and uniform and career apparel to health care institutions universities and school districts stadiums and arenas parks and destinations and businesses around the world. The company is recognized as one of the World s Most Ethical Companies by the Ethisphere Institute one of the World s Most Admired Companies by FORTUNE magazine and one of America s Largest Private Companies by both FORTUNE and Forbes magazines. ARAMARK seeks to responsibly address issues that matter to its clients customers employees and communities by focusing on employee advocacy environmental stewardship health and wellness and community involvement. Headquartered in Philadelphia ARAMARK has approximately 250 000 employees serving clients in 22 countries.Responsibilities AUS represents 1.5 billion of ARAMARK s 13 billion in revenues. ARAMARK Uniform Services fits the way you work - headquartered in Burbank California the company with over 1.3 billion in revenues and 13 000 employees is the leading supplier of uniforms and career apparel. More than two million people at more than 250 000 businesses in the United States rely on AUS customer focused service. In addition to providing rental purchase and lease programs AUS also offers image enhancement programs that effortlessly deliver image and safety solutions to fit any size of budget for any size of business.The Collections Specialist is responsible for the analysis and collection of assigned accounts receivable portfolios for ARAMARK Uniform Services (AUS) customers as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment. SPECIFIC RESPONSIBILITIES Performs day-to-day activities that ensure effective account management of assigned collection accounts. Reviews open A R for all assigned accounts and prioritize collection activities to maximize cash collections. Communicates via phone conversations email fax and letters with customers concerning status of invoice payments. Performs reconciliations for assigned accounts to maintain accuracy. Follows up on collection calls with customers (external and internal). Interfaces with Sales Operations and Finance departments to resolve billing collection and credit issues. Establishes strong working relationships with field team to support collections efforts. Works with customers and field operations in a proactive manner to resolve discrepancies. Reconciles account status using current and historical invoicing and payment activity analysis. Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues. Resolves all overdue account balances unassigned cash and payment discrepancies through research communication and follow up with clients or field operations. Prepares delinquent accounts for placement with outside collection agencies per AUS policy. Monitors changes in customer financial status and payment patterns. Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information. Performs other duties as assigned or requested.Qualifications EDUCATION A High school diploma or equivalent is required.EXPERIENCE Two plus years of credit and collections experience is preferred but not required.KNOWLEDGE SKILLS & ABILITIES High level of organizational skills integrity and accuracy. Strong communication skills both written and verbal. Strong attention to detail analytical and problem solving skills. Good interpersonal skills working with internal and external customers. Demonstrated excellent customer service skills. Proficient in Microsoft Office Suite (Word and Excel). Knowledge of Oracle. The ability to prioritize workload and meet tight deadlines. Must be a self-starter able to work independently as well as be part of a team.ADDITIONAL RESPONSIBILITIES Ability to develop and maintain a positive working relationship with others. Supports and participates in the Company s quality standards with a continuous focus on customer service.Apply NowCompany