Employment in Customer Service - Compensation: Open (Philadelphia, OH)

Employment in Customer Service - Compensation: Open

JOHN A THOMAS SR 3850 N. 13th Street 2nd Floor Philadelphia PA 19140 Primary Phone 267 230 5986 Email johnathomas4935(at)gmail.com EXPERIENCE Totally Kids Children s Clothing Store Philadelphia PA 05 04 2013 Present Security Officer Part time While assigned to Totally Kids Department store duties consisted of patrolling the floors bag inspections and responding to sensor alarm activations on clothing at the entrance and exit doors. The Carney Group Blue Bell PA 03 26 2013 Present Customer Service Representative While assigned to Company Voice through a staffing agency duties consisted of making outbound calls to members for Mortgage referrals and other sales marketing business. Forman Mills Corporation Philadelphia PA 12 18 2012 01 12 2013 Security Officer Door Greeter Monitor and authorize entrance and departure of employees visitors and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities such as equipment or property damage theft presence of unauthorized persons or unusual occurrences. Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Circulate among visitors patrons or employees to preserve order and protect property. Independence Blue Cross Philadelphia PA 11 05 2007 09 16 2011 Customer Service Representative Confer with customers by telephone to provide information about products or services or obtain details of complaints. Keep records of customer interactions or transactions recording details of inquiries as well as actions taken. Check to ensure that appropriate changes were made to resolve customers problems. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Alliance One Inc. Trevose PA 01 08 2007 09 05 2007 Collections Representative Arrange for debt repayment or establish repayment schedules based on customers financial situations. Locate and notify customers of delinquent accounts by mail telephone to solicit payment. Persuade customers to pay amounts due on credit accounts damage claims or non payable checks or to return merchandise. Locate and monitor overdue accounts using computers and a variety of automated systems. Answer customer questions regarding problems with their accounts. ICT Group Langhorne PA 07 18 2005 07 21 2006 Customer Service Representative Transmit information or documents to customers using computer mail or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks such as proofreading operating calculators or computers to work with pay records invoices balance sheets or other documents. File and maintain records. Provide information about establishment such as location of departments or offices employees within the organization or services provided. EDUCATION PSI Institute 07 25 1983 01 05 1985 Philadelphia Pennsylvania Attained other Post Secondary or Certification Major Computer Operations Olney High School 09 05 1981 06 15 1983 Phila Pennsylvania Attained High School Diploma Major General Studies REFERENCES Available Upon Request