Destination Sales Executive - Westin Copley Place (19000UHL) (Boston, MA)

Destination Sales Executive - Westin Copley Place (19000UHL)

Here s To Your Journey with Westin At Westin we are committed to empowering the well-being of our guests by providing a refreshing environment thoughtful amenities and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best and they appreciate our supportive attitude anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive adaptable and intuitive and has a genuine interest in the well-being of others around you we invite you to discover how at Westin together we can rise. The Westin Copley Place located at 10 Huntington Ave Boston MA 02116 is currently hiring a Destination Sales Executive. Responsibilities include Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required High school diploma or GED 4 years experience in the sales and marketing guest services front desk or related professional area. OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing or related professional area. Preferred Large group sales experience. CORE WORK ACTIVITIES Managing Sales Activities Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office Partners with Area Sales to identify new group catering business and achieve personal and property revenue goals. Partners with the Sales Office to book group events within the group booking parameters. Up-sells products and services with the ability to bring the sale to closure Engages in proactive selling of all of facilities (e.g. Spa Golf Restaurants) to all of leisure guests as well as group planners Assists with selling implementation and follow-through of group sales promotions. Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed. Handles event planning aspects prior to the business turning over for business booked in advance (e.g. > 3 years out). Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events. Provides accurate complete and effective turnover to Event Management Represents sales department at staff meetings and stand up meetings and reports out on sales activity. Attends pre- and post-convention meetings to understand group needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction. Coordinates and executes all site inspections visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives) Coordinates site visits and partners when appropriate for in-market sales managers (e.g. Account Executives and Senior Account Executives) Partners with account selling manager to develop creative aspects of site visit Gathers all important customer data from account selling manager in order to plan appropriately (e.g. customers goals specific needs key account info etc.). Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting Understands competitor s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit Understands the overall market (e.g. competition economic trends seasonability supply and demand etc.) and implements appropriate sell Provides expert knowledge on local destination (e.g. local attractions events etc.) Grows business of existing accounts by soliciting them for future open years while onsite Tracks bookings and leads generated from site visits. Executes and supports Marriott s Customer Service Standards and property s Brand Standards. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and or other appropriate stakeholders. Monitors successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties as assigned to meet business needs. Building Successful Relationships Works collaboratively with off-property sales channels (e.g. . Sales Office Area Sales Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary not duplicative. Gets involved in community-based organizations in order to position property for group catering sales opportunities. Meets with walk-in clients and qualifies lead for account sales manager. Builds and strengthens relationships with existing and new customers to enable future bookings. Attends and facilitates pre-planning visits to establish consistent customer communication. Greets site clients and escorts overnight guests to their rooms Acts as Personal Concierge to client while on site to help coordinate any special requests. Assists with all transportation requests for sites and meets client upon arrival. Entertains customers by showing them the property and key locations surrounding the property Provides after-hours entertaining for customers Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client Coordinates and delivers amenities and welcome note t to guest rooms Partners with Event Management and or Operations in providing a customer experience that exceeds the customer s expectations. Participates in and practices daily service basics of the brand (e.g. Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics Renaissance Hotels and Resorts (RHR) Savvy Service Basics). Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott. Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event. To apply now go to s jobs.marriott.com marriott jobs 19000UHL %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.