experienced customer service

Julie D. PowerDarien IL 60561(630) 453--X Objective Obtain a challenging position within a face paced organization that will utilize my educational background and work experience.Education Dominican University MBA Human ResourcesDominican University BA - Business Administration & PhilosophyWork experience Xerox Corporation Apple Co.iTunes Phone Support Representative (current) Answer incoming calls from Apple stores and trouble shoot Answer incoming calls from existing Apple product owners Trouble shoot account issues with multiple users Refund unauthorized purchases Schedule and return follow up calls to customers with support issues Aid with fraud protection and in-app purchases Advise new users how to use their products Phoenix Closures Inc.Engineering Technician (8yrs) Coordination of bill of materials work orders for 4 production departments. Kept all customer specification and production requirements up to date....

13-03-2024 UNITED STATES, Chicago, IL

Category: Specialty Services

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