Inside Sales Associate (Reno, NV)

Inside Sales Associate

Responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies procedures quality standards and federal laws and regulations MAJOR JOB ACCOUNTABILITIES Sales Associate Functions -- Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures. Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies procedures quality standards and federal laws and regulations Call processing includes presenting offers overcoming caller objections transitioning between script elements asking for sales obtaining entering and verifying customer information (e.g. names addresses credit card numbers etc.) answering questions resolving issues and providing customer service Depending on client requirements either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based off of product summary information allowing an opportunity to make an informed decision regarding the purchase of a product service offer Agents should maintain established quality and completed calls per hour goals while supporting Alorica goals and objectives Maintain excellent product knowledge regarding product offers pricing and upsells General Associate Job Responsibilities Exercise exceptional customer service skills in an effort to optimize each contact with the customer Ensure that calls are processed in strict adherence to established policies procedures quality standards as well as applicable federal laws and regulations Assist in resolving routine quality issues by identifying issue(s) and researching in a timely manner Maintain required documentation in an accurate and timely manner using established systems Maintain strict confidentiality of information or data accessed within assigned systems Maintain an in-depth knowledge of assigned client s products and service as well as policies and procedures regarding customer calls Establish and maintain a professional relationship with internal external customers team members and department contacts Escalate to supervisor any situation outside the employee s control that could adversely impact the services being provided Related Duties as Assigned The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities duties and responsibilities required of job incumbents Consequently job incumbents may be asked to perform other duties as required Also note that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above Please contact your local Employee Relations representative to request a review of any such accommodations Qualifications- Education Must be 18 or older and have a High School education or GED required Based on Project and or Location of Project the following may be required. Ability to pass standardized interview Score acceptably on job related testing assessments Ability to work flexible schedules which may include working at least one weekend day Ability to clearly communicate using a clear distinct voice Based on program may need to be bilingual in English Spanish French etc. Present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution Please contact Jennifer Pitts at jennifer.pitts(at)alorica.com. Apply onlines aloricajobs.taleo.net careersection nonstaff jobsearch.ftl lang en Inside Sales Associate Job Number- 108489