Customer Service Representative Webster MA (Webster, MO)

Customer Service Representative Webster MA

Choice1Temps is hiring customer service representatives M-F 1st Shift 13-16 p hJob Responsibilities Serves customers by providing product and service information resolving product and service problems.Job Duties Attracts potential customers by answering product and service questions suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Skills and Qualifications Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi-tasking Knowledge of Microsoft Word and Excel.