Bilingual Customer Service Representative (Montreal)

Bilingual Customer Service Representative

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to norman.rona(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter in charge of this role is Norman AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 011848 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our clients a global Fortune 50 Electronics company is looking for a Bilingual Customer Service Representative Length Contract term is 12 months Location Mississauga ON In addition YOU MUST e-mail the dedicated recruiter Norman at norman.rona(at)teamrecruiter.com your updated resume in MS Word to be considered for the role. JOB SUMMARY To provide professional solutions to customers in both English and French languages originating from unresolved case issues received via telephone and email correspondence regarding product availability pricing order cancellations returns and complaints MAJOR RESPONSIBILITIES Acts as an informed team member providing analysis of information and limited project direction input Exercises independent judgment within defined practices and procedures to determine appropriate action Works on problems projects of moderately complex scope Follows established guidelines and interprets policies Evaluates unique circumstances and makes recommendations REQUIREMENTS Full fluency in both English and French languages Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues Good communication and interpersonal skills Good phone etiquettes Professional and highly organized Able to work with minimum supervision in a fast paced work environment Typically a Bachelor s degree or equivalent experience At least 1 year of work experience in Customer Service Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing