Assistant Service Manager (Terre Haute, IN)

Assistant Service Manager

PURPOSE OF JOB The Assistant Service Manager is the dealership s first-line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems meeting pre-determined service sales objectives and the thorough and accurate performance of designated administrative activities. JOB DUTIES Sell the proper repairs and or services responsive to the customers perceived needs. Present a service menu of recommended maintenance services to every service customers except in customer s sensitive situatations such as comebacks or angry customers. Make a genuine effort to sell the maintenance services due on every service customer s vehicle according to the service 5 steps to a sale . Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts source and labor-pricing guides. Give every customer an accurate estimate at the same time the repair order is initially written. Obtain properly documented telephone approval for all add on sales when the customers are not at the dealership. Meet or exceed the sales objective set by management. Maintain labor sales of 2.0 hours per r.o Offer logical diagnostic services or repairs to satisfy the customers concerns. Provide accurate estimates for all the services or repairs recommended. Handle minor customer complaints and or misunderstandings with courtesy tact and in a manner that does not further aggravate the problem. Make policy adjustments within the guidelines and budgets established by management. Answer incoming telephone calls promptly courteously and make every effort to satisfy the customer s inquiry. Administration Properly thoroughly and accurately write repair orders for the categories or work designated by management. Separate and distribute repair orders according to department policy. Maintain a service scheduling form (route sheet) on a thorough accurate and continuous basis. Properly document repair order changes. Carefully inspect every finished repair order for proper completion pricing and legibility. Document flat rate time or other required time keeping according to the department and or manufacturer s procedures. COMMUNICATIONS Provide additional vehicle problem complaint information to the technical staff as needed. Maintain communications with the technical staff regarding job status changes. Remain continuously aware of the shops workload to determine the kind of work the shop can quickly accommodate. Inform the sales manager of potential new vehicles sales customers. Confirm service appointment by telephone the day before the customers schedule arrival. Contact service customers when their vehicle work is finished. Report to management any situation or condition that jeopardize the safety welfare or integrity of the dealership its customers or employees. Interested applicants please send your resume to employment(at)unitedevv.com. EEO