Customer Service Representative (Green Bay, WI)

Customer Service Representative

Job Description EGS is looking for customer service representatives with a Monday-Friday schedule We offer Attendance bonuses Career growth opportunities 100% paid training Referral bonuses You will use your positive attitude your caring nature and your top-notch customer service skills to make an impact on your customers day. Your main responsibilities will include Talking to customers over the phone email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Job Requirements Must be at least 18 years of age High School diploma or General Educational Development (GED) certificate Previous customer service and or call center experience preferred Good computer skills including Microsoft Office Excellent communication skills Job Benefits Health Dental Benefits Retirement Benefits Paid time off Casual Dress Company Cafeteria Company Profile At Expert Global Solutions (EGS) we provide world-class customer care financial care sales technical support and back-office services to many of the best known brands in the world. To Apply Apply in person at 301 N. Adams Street Green Bay WI 54301 Apply online at www.egscorp.com careers Call 920-433-4896 to schedule an interview E-mail your cover letter and resume to kfriedeman(at)apacmail.com