Sales Associate (133 Big Elk Mall) (Elkton, MD)

Sales Associate (133 Big Elk Mall)

Job Description REPORTS TO Store Manager Assistant Manager OBJECTIVE To greet and assist customers with the selection of merchandise RESPONSIBILITIES Customer Service Smile and greet each customer promptly Interrupt store tasks to greet assist and answer questions for customers Suggest additional merchandise to customers on sales floor at wrap stations and in fitting rooms Follow-up on customers in fitting rooms to see if they need additional service Thank the customer by name and invite them to come back at the close of each sale Handle all returns exchanges according to company policies procedures including Always Say Yes Maintain the store and all wrap stations in a clean neat and organized manner Opt-In (telephone and email capture) Personal Productivity Sales Volume Per Hour (VPH) Units Per Transaction (UPT) New Accounts Club 50 Magazines Opt-In (telephone and email capture) Loss Prevention Provide customer service Alert management of suspicious situations Follow store procedures Work with integrity Follow sensor tagging program (if applicable) Credit Ask every customer to open a new account Open and activate a minimum of (1) one new account per month Always suggest purchase using company charge card Communicate thePremier RewardsProgram Merchandise Presentation Hang Fold Size Sensor (where applicable) Sign and Steam (where applicable) Implement merchandising Floor Plans guidelines Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer Follow Folded Merchandise Guidelines Create and maintain full exciting displays Present clearance merchandise correctly Close to Open Store Operations Set-up Sales Event prior to sale start date (to include signing) Complete Price Changes (PCA s) by close of business on the effective date Complete Transfers by close of business on the effective date Complete Damages by close of business on the effective date Merchandise counts Process in-coming freight including hanging folding sensor-tagging etc Housekeeping responsibilities including vacuuming dusting restrooms etc Job Preview Video Full Description